FAQ

Purchase Order delivery Returning of goods Claim Registrácia Clo

Purchase

How to buy on your website?
Do I have to register to buy?
Do you have stationary stores? Where can I try on clothes?
How can I check if the size suits me?
Can I change my order?
Is it possible to merge multiple orders?
Can I cancel my order?
How can I pay for my order?
How can I check the status of my order?
How many times can the goods be exchanged?
I have not received an order confirmation.
How can I apply a discount coupon in the order?
Can I apply the discount coupon additionaly?
Why is it necessary to insure goods?

Order delivery

How long does it take to deliver an order?
What is the mode of transport?
Can I pay in cash when receiving the goods?

Returning of goods

How to return the goods?
If I want to return the goods, will you refund me or exchange the goods for another?
How long can I return the goods?
How long does refund take?
How long does it take to ship the item for exchange?
Why should I complete the return or exchange form on your website?
Will the courier pick up the goods that I want to return or should I send them by post or courier by myself?
What address should I send the goods to?
How do I fill out the exchange form?
Didn't find the answer to your question or solution and need to contact us?

Claim

How to return the goods?
How fast do you handle complaints?
What address should I send the goods to?
Didn't find the answer to your question or solution and need to contact us?

Registrácia

How do I register?
I cannot log into my account. What can I do?
I forgot my password, I had a new one sent to me but I did not receive anything.
Do I need to register if I want to make a purchase?
Are you missing some information?

Clo

Didn't find the answer to your question or solution and need to contact us?

Please read these FAQs carefully, there you will find answers to 90% of questions and problems that our customers most often have.

If, despite this, you would like to contact us, you can do it via e-mail to the following address: aliatic-en@aliatic.com, or by phone at the Helpdesk +421 220 909 872.

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